Say hello.
We read everything that comes in. We try to respond within two working days — sometimes faster, occasionally slower if we're heads down on a release.
The fastest way to reach us is email. We don't have a support phone line, and we don't run a live chat. We find that asynchronous works better for everyone.
Where to write
Early access
Partnerships
Press
Careers
Security
Offices
We don't keep formal offices, but if you're nearby, coffee is easy to arrange.
Brooklyn
A converted loft in Greenpoint. Mondays and Thursdays, usually.
Lisbon
A small studio in Príncipe Real. Most weekdays, summer especially.
Social
- X / Twitter — release notes and the occasional essay
- GitHub — open-source utilities and model evals
- Substack — a slow newsletter, about once a month
Before you write
If you're reaching out about early access, it helps to include:
- What you'd use Lume for, in a sentence or two.
- Whether you're an individual, team, or company.
- The tools you currently use that Lume might replace or sit alongside.